Returns & Exchanges

At Duroflex, we are committed to your sleep comfort and offer a hassle-free return policy for our mattresses and home furnishings within the specified trial period. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges to ensure you find your perfect fit.

1

Initiate Request

Log into your account or contact our customer support team within the eligible return window to provide your order details and reason for the return.

2

Quality Inspection

Our team will schedule a brief inspection of the product to ensure it is in original condition and free from any external damage or stains.

3

Reverse Pickup

Once approved, we will coordinate a complimentary reverse pickup from your doorstep through our specialized logistics partners.

4

Refund Processing

After the item reaches our warehouse and passes the final quality check, your refund will be credited to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing